Privacy Policy

Introduction

This Privacy Policy explains how ConvertWing (“we,” “us,” or “our”) collects, uses, and protects your information when you use our file conversion service. We are committed to ensuring the privacy and security of your data.

Information We Collect

File Data

When you use our service to convert files, we temporarily process the files you upload. These files are automatically deleted from our servers immediately after the conversion is complete and the converted file has been downloaded.

Usage Data

We collect anonymous usage statistics to improve our service, including:

• Browser type and version
• Operating system
• File types converted
• Conversion success rates
• Page views and service usage patterns

How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our service
• To detect, prevent, and address technical issues
• To improve our service based on usage patterns
• To monitor and analyze usage trends

Data Security

We implement robust security measures to protect your data:

• Secure HTTPS encryption for all file transfers
• Immediate file deletion after conversion
• Regular security audits and updates
• Restricted access to processing servers

File Retention

We do not retain your files. All uploaded files are automatically deleted from our servers immediately after conversion is complete and the converted file has been downloaded. We do not maintain any copies of your files.

Third-Party Services

We may use third-party services for analytics and monitoring. These services may collect anonymous usage data to help us improve our service. No personal information or file data is shared with these services.

Your Rights

You have the right to:

• Access information about how your data is used
• Request deletion of your usage data
• Opt-out of analytics collection
• Request information about our data practices

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. Changes become effective immediately upon posting.

Contact Us

If you have any questions about this Privacy Policy, please contact us through our contact form or email us at privacy@convertwing.com.